If you provide services such as construction, carpentry, landscaping, handyman repair jobs, etc., you may encounter this situation: A customer needs only a small job done, or requests an additional repair while you’re doing a larger service job. Part of the customer’s request is typically to get the job/repair done quickly, without going through the whole process of a formal estimate and back-and-forth communication.
The problem is that while you know how much things cost and the typical value of these smaller repair jobs, the customer often doesn’t. So when they see the charge for a small job, it’s often more than they expect, leaving them upset. That’s not good for building trust with your customers. Here’s a way to quickly provide an estimated cost so you can get customer approval, even for these small jobs.
Provide a quick cost estimate and share it as an event page.
- Create an event on Teamup for each small job. You could even set up a dedicated sub-calendar.
- Make sure comments are enabled for All Users.
- Upload photos of the item/job to the event.
- If you’re not on location, ask the customer to text or email photos, if possible.
- Add a note of how much the repair will cost.
- Send the event page link to the customer.
- The customer can use a comment right on the event page to approve the repair.
Using the Teamup app, you can go through this process in just a few minutes at the work site. Create the event, upload the photos, add the cost, and share the event page link with the customer. You can still get those quick repairs done quickly, while avoiding price disputes or unhappy customers.
