Teamup Data Processing Agreement

Last updated: May 24, 2018

1. Introduction

Processing personal data in a secure, fair, and transparent way is extremely important to us at Teamup. We process personal data in accordance with the EU’s General Data Protection Regulation (“GDPR”) and the data protection laws of Switzerland.

This Data Processing Agreement (“DPA”) documents how Teamup processes Personal Data on your behalf. It is designed to fulfill GDPR’s requirement for a written agreement between Data Controller and Data Processor regarding the processing of Customer’s Personal Data.

The latest version of this document is always available at

2. Execution

This DPA amends and supplements our Terms of Service and our Privacy Policy and requires no further action on your part. It becomes effective on May 25, 2018.

If you do not agree to this DPA, you may discontinue the use of Teamup and delete your calendar.

If you require a signed copy of this document, please contact Teamup at

3. Definitions

Teamup,” “we,” “us,” or “our” refers to the provider of the Teamup website and services.

Customer,” “you,” “your” refers to the individual or organization that signs up to use the Service.

ToS” refers to the Terms of Service.

DPA” refers to this document, the Data Processing Agreement.

Party” refers to Teamup and/or the customer depending on the context.

Service” refers to the service provided by Teamup and as set forth in the ToS.

EU Data Protection Legislation” or “GDPR” means Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (as amended or superseded).

Personal Data” means any information relating to an identified or identifiable natural person.

Data Subject” means a natural person whose Personal Data is collected or processed.

Controller” means the entity which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.

Processor” means an entity which processes Personal Data on behalf of the Controller.

Privacy Shield” means the EU-U.S. and Swiss-U.S. Privacy Shield self-certification program operated by the U.S. Department of Commerce.

Security Incident” refers to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data.

Special Category Data” refers to particularly sensitive Personal Data that falls within the definition of “special categories of data” under EU Data Protection Legislation. This includes for example information about an individual’s race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, sex life, sexual orientation or criminal records.

Security Incident” refers to any breach of the security and/or confidentiality as set out in this DPA leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the Personal Data, or any indication of such breach having taken place or being about to take place.

4. Relationship with ToS

4.1Except as amended by this DPA, the ToS will remain in full force and effect.
4.2If there is a conflict between the ToS and this DPA, the terms of this DPA will control.
4.3Any claims brought under this DPA shall be subject to the terms and conditions, including but not limited to, the exclusions and limitations set forth in the ToS.

5. Roles and Responsibilities

5.1Parties’ Roles: Customer, as Controller, appoints Teamup as a Data Processor to process the Personal Data described in Annex A on Customer’s behalf.
5.2Confidentiality: Each party agrees that Personal Data shall be treated as confidential information under this DPA.
5.3Ownership: Personal Data shall remain the property of the disclosing party.
5.4Prohibited Data: Customer will not provide (or cause to be provided) any Special Category Data to Teamup for processing under the ToS, and Teamup will have no liability whatsoever for Special Category Data, whether in connection with a Security Incident or otherwise.
5.5Description of Processing: A description of the nature and purposes of the processing, the types of Personal Data, categories of Data Subjects, and the duration of the processing are set out further in Annex A.

6. Responsibilities of Teamup

6.1Restrict processing: Teamup will process Customer’s Personal Data only to the extent strictly necessary for the purpose of providing the services in accordance with the ToS, any further instructions from the customer given in writing or through the Service, and in accordance with applicable laws.
6.2Data protection: Teamup will implement and maintain a reasonable and appropriate security program comprising adequate security, technical and organizational measures to protect against unauthorized, unlawful or accidental processing, use, erasure, loss or destruction of, or damage to Customer Personal Data. The technical and organizational security measures which Teamup shall have in place under the ToS are set out in Annex B to this DPA.
6.3Limit sharing of Personal Data: Teamup will not publish or disclose any Customer Personal Data to any third party with the exception of sub-processors as defined in section 8 “Sub-Processing.”
6.4Limit access to Personal Data: Teamup will ensure that only its personnel who “need-to-know” will be given access to Personal Data to the extent necessary to perform its obligations under the ToS. It shall provide adequate training to its staff and ensure that they comply with the obligations in this DPA.
6.5Confidentiality: Teamup will ensure that any person that it authorizes to process the Personal Data shall be subject to a duty of confidentiality (whether a contractual or a statutory duty).
6.6Data retention and export: Upon termination of Customer’s use of the Service Teamup will delete the Personal Data and calendar data, in accordance with our standard backup and retention policy, no later than 90 days after the termination. Teamup makes available to Customer tools to export calendar data in a format that allows it to be imported into other services.
6.7Assistance with compliance: Teamup will assist the Customer by implementing appropriate technical and organizational measures, insofar as this is reasonably and commercially possible, in fulfilling Customer’s obligations under applicable data protection laws.

7. Responsibilities of Customer

7.1Customer is a data controller: Customer is in control of what data is made available to the Service. Customer understands, as a controller, that it is responsible for obtaining the consent of Data Subjects for the processing of Personal Data, for determining the lawfulness of any processing, for performing any required data protection impact assessments, and for accounting to regulators and Data Subjects, as may be needed.
7.2Rights to Personal Data: Customer warrants that it has all necessary rights to provide to Teamup the Personal Data for processing in connection with the provision of the Teamup Service.
7.3Parental consent: Customer will make a reasonable effort to verify parental consent when data is collected on a data subject under 16 years of age.
7.4Measures to protect the data: Customer will implement their own appropriate measures to ensure and demonstrate processing of Personal Data in accord with this DPA and data protection laws.

8. Sub-processing

8.1Sub-processors: Customer agrees that Teamup may engage Teamup affiliates and third party sub-processors (collectively, “Sub-processors”) to process Personal Data on Teamup’s behalf. The Sub-processors currently engaged by Teamup and authorized by Customer are available at Annex C and online at Customer may receive notifications of new Sub-processors by e-mailing with the subject “Subscribe”. If a Customer subscribes, Teamup shall provide Customer with notification of new Sub-processor(s) before authorizing such new Sub-processor(s).
8.2Objection to Sub-processors: Customer may object in writing to the appointment of an additional Sub-processor within ten (10) calendar days after receipt of Teamup’s notice in accordance with the mechanism set out at section 8.1 above. In the event that Customer objects on reasonable grounds relating to the protection of the Personal Data, then the parties shall discuss commercially reasonable alternative solutions in good faith. If no resolution can be reached, Teamup will, at its sole discretion, either not appoint Sub-processor, or permit Customer to suspend or terminate the affected Teamup service in accordance with the termination provisions of the ToS.
8.3Sub-processor obligations: Where a Sub-processor is engaged by Teamup as described in this section, Teamup shall:

(a) impose on such Sub-processors the requirement to comply with GDPR.

(b) establish a DPA with the Sub-processor on substantially the same terms as this DPA.

(c) restrict the Sub-processor’s access to Personal Data only to what is necessary to
perform the subcontracted services.

(d) remain liable for any breach of the DPA caused by a Sub-processor.

9. International Transfers

9.1Teamup will exclusively host Personal Data:

(a) in the European Economic Area

(b) in countries designated by the European Commission as providing an adequate level of protection for Personal Data. Read more…

(c) in the United States if the Sub-processor hosting the data is certified under the EU/US and CH/US Privacy Shield and has committed to comply with GDPR.

10. Incident Management

10.1Notification: When either party becomes aware of a Security Incident that impacts the processing of Personal Data, it shall promptly notify the other about the incident and shall reasonably cooperate in order to enable the other party to perform a thorough investigation into the incident, to formulate a correct response, and to take suitable further steps in respect of the incident.
10.2Mitigation: In case of a Security Incident, each party shall take appropriate and commercially reasonable steps to mitigate the effects of such a Security Incident on the Personal Data under this ToS.

11. Cooperation

11.1Cooperation and Data Subjects’ rights: Teamup shall, taking into account the nature of the processing, provide reasonable assistance to Customer insofar as this is possible, to enable Customer to respond to requests from a data subject seeking to exercise their rights under EU Data Protection Legislation. In the event that such a request is made directly to Teamup, Teamup shall promptly inform Customer of the same.
11.2Data Protection Impact Assessments: Teamup shall, to the extent required by EU Data Protection Legislation and at Customer’s expense, taking into account the nature of the processing and the information available to Teamup, provide Customer with commercially reasonable assistance with data protection impact assessments or prior consultations with data protection authorities that Customer is required to carry out under EU Data Protection Legislation.

12. Security Reports and Audits

12.1Compliance information: Teamup will make available to the Customer information reasonably necessary to demonstrate compliance with Teamup’s obligations under this DPA.
12.2Audits: The Customer does not have any independent right to audit Teamup’s technical and/or organizational measures.
12.3Customer requests: Teamup shall provide written responses (on a confidential basis) to all reasonable requests for information made by Customer, including responses to information security and audit questionnaires that are necessary to confirm Teamup’s compliance with this DPA.




1. Nature and Purposes of Processing

Teamup provides a cloud-based calendar service aimed at facilitating the collaboration of groups. The service is accessible through a web client, a native client for iOS devices, a native client for Android devices and an application programming interface.

Teamup is used in a broad range of use cases. Examples are event calendars, reservation of resources, scheduling and dispatching of resources, absence and availability calendars, etc.

Teamup offers features to:

  • enter, update and delete calendar appointments.
  • view, print, search, filter calendar appointments in various ways.
  • receive notifications about changes to the calendar and upcoming events. Notifications are delivered by email, Slack notifications, mobile push notifications and other transports.
  • share calendar appointments with other calendaring applications.
  • export and import calendar data.
  • synchronize calendar data with other calendaring products.

The content of the calendar is determined by the Customer in its sole discretion.

2. Categories of Data Subjects

Teamup collects Personal Data from three categories of Data Subjects:

  • Calendar administrators: Calendar administrators create calendars, configure calendars, determine which other users have access to the calendar and determine the use case of the calendar.
  • Calendar users: Calendar users are invited by calendar administrators to use the calendars. They receive the necessary credentials to access the calendar from the calendar administrator. Calendar users use the calendar for the use case determined by the calendar administrator.
  • Other users: The calendar may be used to collect Personal Data of users that are not themselves using the calendar.

3. Categories of Data

Teamup in its role as Controller collects the following Personal Data:

  • From calendar administrators if using the free plan: Email address, name (optional), image (optional).
  • From calendar administrators if using a paid plan: Email address, name, address, organization name (optional), credit card details, image (optional).
  • From calendar users: Email address (optional), name (optional), image (optional).

Teamup in its role as Data Processor processes the following data:

  • Any Personal Data that the Customer chooses to enter into the calendar. Teamup has no control over the volume and sensitivity of Personal Data collected by the Customer.

4. Special Category Data

Teamup does not collect or process any Special Category Data in the provision of its service.

Under this DPA, Customer agrees not to provide Special Category Data to Teamup at any time.

5. Duration of Processing

The Personal Data will be processed for the term of the ToS, or as otherwise required by law or agreed between the parties.




1. Data Protection

The protection of your data is our highest priority. We have built a fully redundant, highly available, secure and state-of-the-art technical infrastructure to host your data.

Our servers are hosted in data centers operated by Amazon Web Services. Read more…

2. Encryption

Whenever your data is in transit between you and us, everything is encrypted and sent using HTTPS. Data at rest (stored on disk) is encrypted. Any files which you upload to us are stored and are encrypted at rest. Our backups of your data are encrypted.

Data in active use in our database is not encrypted. Access to the database is highly restricted to the server administration personnel needed to maintain systems.

3. Redundancy

Our servers operate at full redundancy. This includes power supplies, disks, Internet connections, cooling systems and even entire servers. All data is stored on multiple redundant disks instantly, replicated to multiple independent data centers and backed up daily. Our infrastructure is engineered to stay available even if any one component fails.

4. Physical Security

Only authorized personnel have access to the data centers. Round-the-clock onsite security staff as well as interior and exterior surveillance monitoring provides additional protection against unauthorized entry and security breaches.

5. Regularly Updated

Our software infrastructure is updated regularly with the latest security patches.

6. Billing Information

All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Credit card information is transmitted directly between customer and our payment provider Stripe. Teamup does not see, collect, or store your credit card details.



Teamup uses the following Sub-processors to provide its service. They have access to some Personal Data as detailed below:

To provide the Teamup calendaring service:

  • Amazon Web Services – Server hosting
  • Filestack – Document upload
  • Firebase – Mobile traffic analytics
  • Google – Traffic analytics
  • MailChimp – Newletter mailing
  • Papertrail Inc. – Log aggregation
  • Stripe – Payment solution

To respond to Customers’ support requests:

  • Help Scout – Help desk solution
  • Google – Help desk archive
  • Slack – Internal communication
  • Trello – Internal project management